Frequently Asked Questions (FAQ)

How do I place an order?
You can browse our online store, select the styles you like, click “Add to Cart” and follow the checkout process to pay.

What payment methods are available?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards and PayPal. All payment information is securely encrypted.

Can an order be canceled or modified?
Once the order is confirmed, our system will process your order immediately. Please contact customer service as soon as possible after submitting the order to make a request, and we will do our best to assist you in modifying or canceling the order.

How do I check the status of my order?
You can log in to your account and check the status of your order in “Order History”. You can also click the link in the confirmation email to get the latest order information.

Can I return or exchange an item?
Of course you can! If you are not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the item. The item must be new, unused and with original tags.

Who will pay for the return shipping?
If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs. If the return is due to personal reasons (e.g., dislike, wrong size, etc.), the return shipping costs will be borne by the customer.

How to contact customer service?
You can contact our customer service team by email, phone, or online chat. Our customer service representatives will be happy to help you.

Can I find a size guide on the website?
Yes, you can find a link to the size guide on each product page to help you choose the right size.

Does the website offer international shipping?
Currently, we offer shipping within the United States and international shipping.

If you have any other questions, please feel free to contact us. Thank you for your support and patronage!